Terms of Service

By creating an account, clicking "I agree," or otherwise accessing or using the DonorMoves platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a nonprofit organization or other entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

Donor Moves LLC ("Donor Moves," "we," "us," or "our") provides a donor relationship management and moves management platform for nonprofit organizations, accessible at app.donormoves.net (the "Service"). The Service enables organizations to track donor cultivation pipelines, log interactions, record gifts, manage team access, and receive weekly digest communications.

2. Eligibility and Account Registration

2.1 Eligibility. You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is intended for use by organizations and professionals — not for personal, family, or household purposes.

2.2 Account Registration. To access the Service, you must register for an account by providing a valid email address, creating a password, and providing a recovery email address. You agree to provide accurate, current, and complete information and to keep it updated. Each login account may be used by only one individual. Sharing a single login among multiple people is not permitted — each team member must have their own account credentials.

2.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@donormoves.net if you suspect unauthorized access to your account. We are not liable for losses resulting from unauthorized use of your credentials.

2.4 Team Members. As an organization administrator, you may add team members to your account. You are responsible for all actions taken by team members under your account and for ensuring they comply with these Terms.

2.5 Geographic Restrictions. The Service is intended for use by organizations based in the United States. The Service is not available to organizations based in the European Union, the United Kingdom, or Switzerland. By using the Service, you represent that your organization is not based in any of those jurisdictions. If your organization relocates to a restricted jurisdiction, you must cancel your subscription.

3. Free Trial

3.1 Trial Period. New accounts receive a 30-day free trial with full access to the Service. No credit card is required to begin the trial.

3.2 Trial Expiration. At the end of the trial period, continued access to the Service requires an active paid subscription. If you do not set up billing before your trial expires, your access may be paused.

3.3 One Trial Per Organization. Free trials are available once per organization. We reserve the right to deny trials to organizations we believe are circumventing this limitation.

4. Subscriptions and Payment

4.1 Subscription Fee. Access to the Service beyond the free trial requires a paid monthly subscription at the then-current rate (currently $39/month). Pricing is subject to change with advance notice as described in Section 14.

4.2 Billing. Subscriptions are billed monthly on the same calendar date as your initial payment. Payment is processed through Stripe, a third-party payment processor. By providing payment information, you represent and warrant that you are authorized to use the payment method provided, and you authorize us to charge your payment method on a recurring monthly basis.

4.3 Payment Failure. If a payment fails, we will notify you by email and display a banner in the Service. We may retry failed payments at our discretion. You have a 3-day grace period to update your payment method before access is paused. Your data is retained during the grace period. Access being paused is not the same as cancellation — your subscription remains active and your 90-day data retention window does not begin until your subscription is formally cancelled by you or by Stripe after retries are exhausted.

4.4 No Refunds. All subscription fees are non-refundable except as required by applicable law or as expressly stated in these Terms. We do not provide refunds or credits for partial months of service, unused features, or periods during which the Service was unavailable due to your own failure to access it.

4.5 Taxes. You are responsible for any applicable taxes, levies, or duties imposed on your subscription. We will collect sales tax where required by law.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in violation of any applicable federal, state, local, or international law
• Upload, transmit, or store data that you do not have the legal right to use
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Use the Service to harass, harm, or impersonate any person
• Introduce malware, viruses, or any other malicious code into the Service
• Scrape, reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or otherwise make the Service available to third parties without our written consent
• Use the Service to send unsolicited communications (spam)
• Use the Service in any manner that could disable, overburden, or impair its infrastructure
• Engage in verbal, written, or any other form of abusive or threatening conduct toward Donor Moves employees, contractors, or other users

We reserve the right to suspend or terminate your account immediately for violations of this section.

6. Your Data

6.1 Ownership. You retain full ownership of all data you upload, enter, or import into the Service ("Your Data"), including donor information, interaction logs, gift records, and related content.

6.2 License to Us. By using the Service, you grant Donor Moves a limited, non-exclusive, worldwide license to store, process, and transmit Your Data solely as necessary to provide the Service to you. We do not claim any ownership rights in Your Data.

6.3 Your Responsibility for Donor Data. You are solely responsible for ensuring that you have the legal right to upload and process the personal information of the individuals in your donor records. This includes compliance with applicable privacy laws governing your collection and use of donor data. Donor Moves processes donor data on your behalf as a service provider; you remain the data controller. You acknowledge that donor data may include sensitive categories of personal information — including health, religious, political, ethnic, or other sensitive data — depending on the nature of your organization and donor relationships. You are solely responsible for ensuring your collection and upload of any sensitive data complies with all applicable laws, and you agree to indemnify Donor Moves for any claims arising from your handling of sensitive donor data.

6.4 Data Export. You may export Your Data at any time from the Account tab in the following formats: Donors (CSV), Interactions (CSV), Gifts (CSV), and Stage History (CSV). We strongly recommend exporting your data before canceling your subscription.

6.5 Data Retention After Cancellation. Upon cancellation of your subscription, Your Data will remain accessible for up to 90 days to allow you to complete an export. We will send a reminder email at day 83 of your retention window. After up to 90 days, your account and all associated data — including all donor records, interactions, gifts, stage history, and team member accounts — will be permanently and irreversibly deleted. We are not responsible for data lost due to failure to export within this window. If you require an archived copy of your data after cancellation, contact us at support@donormoves.net within the 90-day window.

7. Intellectual Property

7.1 Our IP. The Service — including its software, design, features, content, trademarks, logos, and documentation — is owned by Donor Moves LLC and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

7.2 Feedback. If you submit suggestions, ideas, or feedback about the Service, you grant us a royalty-free, perpetual, irrevocable license to use that feedback without restriction or compensation to you.

7.3 Copyright Notice. © 2026 Donor Moves LLC. All rights reserved.

8. Privacy

Your use of the Service is governed by our Privacy Policy, located at donormoves.net/privacy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

9. Communications

9.1 Service Emails. By creating an account, you agree to receive transactional emails from Donor Moves, including:

• Weekly Digest Emails (every Monday, to your recovery email)
• Billing alerts and payment receipts
• Password reset emails
• Team member welcome emails

These communications are part of the Service and cannot be opted out of while your account is active.

9.2 Weekly Digest Links. Your weekly digest email contains one-click action links (mark complete, snooze) that function without requiring login. You are responsible for keeping your recovery email address secure, as access to that inbox enables these actions.

9.3 Marketing Communications. We may occasionally send product updates or announcements. You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us at support@donormoves.net.

10. Support

10.1 Support Availability. Technical support is available to active paid subscribers only. Support is provided via email at support@donormoves.net. We will make reasonable efforts to respond promptly but do not guarantee specific response times or resolution outcomes.

10.2 Support Exclusions. We are not obligated to provide technical support to users on a free trial, users whose accounts are suspended or paused, or former subscribers.

11. Third-Party Services and Infrastructure

The Service relies on third-party vendors for hosting, storage, networking, software components, and payment processing. While we select vendors carefully, we are not responsible for outages, errors, or failures caused by third-party infrastructure. Your use of payment processing through Stripe is subject to Stripe's own terms and privacy policy. We are not responsible for the acts or omissions of any third-party provider.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, DONOR MOVES LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT
• WARRANTIES REGARDING THE AVAILABILITY OR PERFORMANCE OF ANY THIRD-PARTY INFRASTRUCTURE OR SERVICES

We do not warrant that the Service will meet your specific requirements or that any errors will be corrected.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

13.1 DONOR MOVES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 IN NO EVENT SHALL DONOR MOVES LLC'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DONOR MOVES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

13.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

14. Changes to the Service and These Terms

14.1 Service Changes. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes or discontinuance of the Service, we will provide at least 30 days' advance notice by email and will make available an archived copy of your data within 60 days of discontinuance.

14.2 Pricing Changes. We will provide at least 30 days' advance notice before increasing subscription pricing. Notice will be sent to your recovery email address and displayed within the Service. Continued use after the effective date constitutes acceptance of the new pricing.

14.3 Terms Changes. We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before the new Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.

15. Term and Termination

15.1 Term. These Terms begin when you create an account and continue until your account is terminated.

15.2 Cancellation by You. You may cancel your subscription at any time from the Account tab by selecting Manage Subscription. Cancellation takes effect at the end of the current billing period. You will retain access to the Service through the end of the period you have paid for.

15.3 Termination by Us. We may suspend or terminate your account immediately if:

• You violate these Terms or our Acceptable Use Policy
• We are required to do so by law
• We reasonably believe your use of the Service poses a security or legal risk

15.4 Effect of Termination. Upon termination, your right to use the Service ceases immediately. Sections 6.5, 7, 8, 12, 13, 14, 16, and 17 survive termination.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in California, and you consent to personal jurisdiction in those courts.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

17.1 Informal Resolution. Before initiating arbitration, you agree to contact us at legal@donormoves.net and provide written notice of your dispute. We will attempt to resolve the dispute informally within 30 days.

17.2 Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in California or by telephone/video conference. The arbitrator's decision shall be final and binding.

17.3 Class Action Waiver. YOU AND DONOR MOVES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims.

17.4 Exceptions. Either party may bring an individual claim in small claims court. Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

17.5 Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@donormoves.net within 30 days of first accepting these Terms. Opting out does not affect any other provisions.

18. General Provisions

18.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Donor Moves LLC regarding the Service and supersede all prior agreements.

18.2 Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

18.3 No Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

18.4 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure. We are not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, internet outages, or government actions.

18.6 Notices. We will send notices to the recovery email address on your account. Legal notices to us should be sent to legal@donormoves.net and 1534 Plaza Ln. #271, Burlingame, CA 94010-3204.

19. Contact

Donor Moves LLC
1534 Plaza Ln. #271, Burlingame, CA 94010-3204
Email: support@donormoves.net
Legal: legal@donormoves.net
Website: donormoves.net